# How MOL Group uses Celonis

**40%**: “a relative increase of at least 40%”

As published on [celonis.com](https://www.celonis.com/solutions/stories/mol-order-to-cash). Captured by usedby on 2026-10-08.

- Company: [MOL Group](https://www.usedby.ai/companies/mol-group.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Teams: Downstream, Order-to-Cash, Customer Care, Procure-to-Pay, Plant Maintenance, Accounts Payable, Logistics
- Customer since (as the page says): since process mining was first introduced to MOL Group's Downstream division in 2019

## What the story says

MOL Group's Downstream division uses Celonis process mining connected to its ERP system to get visibility into its Order-to-Cash process, track the perfect order ratio, and resolve bottlenecks, in part with Action Flows. It also uses task mining in back-office customer care and has adopted object-centric process mining to link O2C with procurement and inventory management.

Summary written by usedby from the source page, in English. The figures are those of Celonis and MOL Group, not ours.

> Over three years the FTQ rose from less than 50% to around 70% – a relative increase of at least 40% – and it’s still improving.

- **25%**: “Between 2021 and 2024, the department saw a 25% increase in efficiency.”
- **25%**: “They’ve committed to increasing efficiency by a further 25% in the customer care department over the next five years.”

> Instead of just hoping improvement works, we saw the symptom, took action, and could then directly verify the perfect order ratio.
>
> Szabolcs Szabo, SVP for Value Chain Management, Downstream, MOL Group

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 40% is printed word for word on the page, near the name of MOL Group.
- Checked: the passage quoted above is copied word for word from the page, near the name of MOL Group.
- Checked: each number in our summary is printed on the page.
- Checked: MOL Group uses Celonis. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/mol-group-celonis · How we check: https://www.usedby.ai/methodology