# How Montage Health uses Notable

**$2M** Annual gross value from revenue capture and cost

As published on [notablehealth.com](https://www.notablehealth.com/customer-story/montage-health). Captured by usedby on 2026-10-08.

- Company: [Montage Health](https://www.usedby.ai/companies/montage-health.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Teams: Patient Access, Population Health, Care Operations
- Customer since (as the page says): In 2021, Dingae sought a unified solution, which led Montage Health to Notable.

## What the story says

Montage Health uses Notable's AI platform alongside its Epic EHR to automate patient registration and intake, referral processing, and care gap closure through chart reviews and patient outreach. This includes digital pre-registration, appointment reminders, and online payments.

Summary written by usedby from the source page, in English. The figures are those of Notable and Montage Health, not ours.

> The partnership yields Montage Health an estimated $2 million in annual gross value through revenue capture and cost savings. This result shows how an AI platform can improve financial performance and operational efficiency.

- **11 percent**: “No-show rates dropped by 11 percent with automated appointment reminders and the ability to confirm or cancel digitally, boosting resource utilization.”
- **2.8 percent**: “The point-of-service cash collections rate has increased by 2.8 percent.”
- **13 full-time employees**: “The partnership also freed up the equivalent of 13 full-time employees (FTEs), allowing resource reallocation to higher priorities.”
- **17,000**: “To date, Notable has reviewed over 17,000 charts, pending care gaps for closure through chart review 6.5 percent of the time.”

> Closing care gaps provides better health for patients. Traditionally, we would have people combing through charts to find these things. That takes time. And that time has now been redirected. I could find both cost and efficiency savings there, improved charge capture, and a healthier patient. So that's a real triple threat. Love it as a CFO. Love it. My CEO loves it. We all love it.
>
> Matt Morgan, CFO

> We’ve increased patient and staff satisfaction at our medical group because of this project
>
> Meg Dingae, Director of Human Experience

> From a front-line clinical perspective, it’s just magic and it just happens
>
> Kathleen Chase, Chief Medical Officer, Montage Medical Group

> I think our relationship with Notable has proven to have opportunities for efficiency built in
>
> Matt Morgan, CFO

> From a patient standpoint, that has been fantastic.
>
> Liliana Madrid, Director, Montage Medical Group

> For myself, I think that it's great that Montage is working with vendors like Notable to help make things easier
>
> Ferreyra, HIM Supervisor at Ryan Ranch

> Notable has helped in that aspect where we don't have to hire an FTE.
>
> Ferreyra, HIM Supervisor at Ryan Ranch

> If you just cut the referral work from 14 days to three days, that's awesome
>
> Matt Morgan, CFO

> that would be more work for us
>
> Jessica Diaz, Administrative Assistant at Carol Hatton Breast Care Center

> I would have to focus on and prioritize transcribing instead of making calls
>
> Zulema Cortez Cuevas, Wellness Program Specialist for Aspire Health

> For about 18 months, I was a Digital Health department of one
>
> Meg Dingae, Director of Human Experience

> Grouped appointments is a game-changer for us because it creates a unified experience for patients: one entity contacting them, one place to review all their information, one single, cohesive message.
>
> Meg Dingae, Director, Digital Health

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $2M is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Montage Health.
- Checked: Montage Health uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/montage-health-notable-health-2 · How we check: https://www.usedby.ai/methodology