# How Montage Health uses Notable

**537 hours**: “537 hours saved for registration staff over 6 weeks”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/montage-health-200-increase), June 2026. Captured by usedby on 2026-10-08.

- Company: [Montage Health](https://www.usedby.ai/companies/montage-health.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)

## What the story says

Montage Health uses Notable's Intelligent Intake, integrated with Epic, to replace three separate appointment reminder systems with one grouped message. Patients get a single text with one link to confirm or cancel appointments and complete digital registration without staff intervention.

Summary written by usedby from the source page, in English. The figures are those of Notable and Montage Health, not ours.

> Now, this process is consolidated through one message, which includes the appointment reminder and the digital registration, without the need for staff intervention

- **91%**: “91% patient satisfaction rating”
- **55%**: “55% digital pre-visit completion rate”
- **96%**: “96% success rate for insurance card capture”
- **200%**: “over 200% increase in digital patient engagement within 6 weeks”

> Closing care gaps provides better health for patients. Traditionally, we would have people combing through charts to find these things. That takes time. And that time has now been redirected. I could find both cost and efficiency savings there, improved charge capture, and a healthier patient. So that's a real triple threat. Love it as a CFO. Love it. My CEO loves it. We all love it.
>
> Matt Morgan, CFO

> We’ve increased patient and staff satisfaction at our medical group because of this project
>
> Meg Dingae, Director of Human Experience

> From a front-line clinical perspective, it’s just magic and it just happens
>
> Kathleen Chase, Chief Medical Officer, Montage Medical Group

> I think our relationship with Notable has proven to have opportunities for efficiency built in
>
> Matt Morgan, CFO

> From a patient standpoint, that has been fantastic.
>
> Liliana Madrid, Director, Montage Medical Group

> For myself, I think that it's great that Montage is working with vendors like Notable to help make things easier
>
> Ferreyra, HIM Supervisor at Ryan Ranch

> Notable has helped in that aspect where we don't have to hire an FTE.
>
> Ferreyra, HIM Supervisor at Ryan Ranch

> If you just cut the referral work from 14 days to three days, that's awesome
>
> Matt Morgan, CFO

> that would be more work for us
>
> Jessica Diaz, Administrative Assistant at Carol Hatton Breast Care Center

> I would have to focus on and prioritize transcribing instead of making calls
>
> Zulema Cortez Cuevas, Wellness Program Specialist for Aspire Health

> For about 18 months, I was a Digital Health department of one
>
> Meg Dingae, Director of Human Experience

> Grouped appointments is a game-changer for us because it creates a unified experience for patients: one entity contacting them, one place to review all their information, one single, cohesive message.
>
> Meg Dingae, Director, Digital Health

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 537 hours is printed word for word on the page, near the name of Montage Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Montage Health.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Montage Health uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/montage-health-notable-health · How we check: https://www.usedby.ai/methodology