# How Morse uses Gradient Labs

**50%** Day-one resolution rate

As published on [gradient-labs.ai](https://gradient-labs.ai/customers/morse). Captured by usedby on 2026-10-07.

- Company: [Morse](https://www.usedby.ai/companies/morse.md)
- Tool: [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md)
- Industry: [Legal & Compliance](https://www.usedby.ai/companies/industry/legal-compliance-legaltech.md)
- Teams: Customer Support

## The use case: how Morse deploys Gradient Labs

Morse uses Gradient Labs' AI agent, integrated with Intercom, to automatically resolve customer support inquiries about account verifications, transfer statuses and cross-border payments. The agent hands off cases needing extra attention to human agents.

Summary written by usedby from the source page, in English. The figures are those of Gradient Labs and Morse, not ours.

> After adding customer data and scenario specific procedures: 78% of overall customer inquiries are now resolved directly by the AI agent with a CSAT of up to 86%.

- **86%**: “After adding customer data and scenario specific procedures: 78% of overall customer inquiries are now resolved directly by the AI agent with a CSAT of up to 86%.”

> By handling a wide range of inquiries, from simple to complex, it allows our team to focus on high-value tasks and complex cases.
>
> Aliny Penrose, Head of Operations

Source: [gradient-labs.ai](https://gradient-labs.ai/customers/morse), captured 2026-10-07.

> Gradient AI has been instrumental in enhancing our team's efficiency. By handling a wide range of inquiries, from simple to complex, it allows our team to focus on high-value tasks and complex cases. The bot is highly conversational, accurate, and easy to set up, making it a game-changer for customer support at Sling Money.
>
> Aliny Penrose, Head of customer operations

Source: [gradient-labs.ai](https://gradient-labs.ai/pricing), captured 2026-10-07.

## Other AI tools used by Morse

- [Listen](https://www.usedby.ai/tools/listen.md) — Observed

## Other companies using Gradient Labs

- [Plum](https://www.usedby.ai/companies/plum.md) — Confirmed
- [Pockit](https://www.usedby.ai/companies/pockit.md) — Confirmed
- [SteadyPay](https://www.usedby.ai/companies/steadypay.md) — Confirmed
- [Wise](https://www.usedby.ai/companies/wise.md) — Confirmed
- [Yonder](https://www.usedby.ai/companies/yonder.md) — Confirmed
- [Zego](https://www.usedby.ai/companies/zego.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Morse.
- Checked: Morse uses Gradient Labs. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/morse-gradient-labs · How we check: https://www.usedby.ai/methodology