# How Motive uses Fellow

**80%**: “Problem-solving time for complex escalations was slashed by 80%, from an average of 10 hours to just 2.”

As published on [fellow.ai](https://fellow.ai/customers/motive). Captured by usedby on 2026-10-07.

- Company: [Motive](https://www.usedby.ai/companies/motive.md)
- Tool: [Fellow](https://www.usedby.ai/tools/fellow.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)

## What the story says

Motive deployed Fellow across thousands of employees to automatically record, transcribe and summarize meetings and track action items, and integrated it with the Glean search platform so meeting data can be searched alongside other business systems.

Summary written by usedby from the source page, in English. The figures are those of Fellow and Motive, not ours.

> Problem-solving time for complex escalations was slashed by 80%, from an average of 10 hours to just 2. Manual note-taking was completely eliminated, freeing employees to focus on strategic discussion.

> Fellow has been a huge timesaver for us. With Fellow, I don’t even have to join meetings. I can ask Fellow to take notes and I can catch up on what was talked about if I’m not able to join the call.
>
> Sean Santschi, Product Leader

> I just want to keep running forward with my team and with my collaborators. Technologies like Fellow and Glean are capturing, summarizing, synthesizing and making sense out of it. That's the ultimate promise from my perspective from Gen AI.
>
> Patrick Richards, Chief Information Officer

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 80% is printed word for word on the page, near the name of Motive.
- Checked: the passage quoted above is copied word for word from the page, near the name of Motive.
- Checked: Motive uses Fellow. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/motive-fellow · How we check: https://www.usedby.ai/methodology