# How Motorola Solutions uses Coveo

**97%** Search success rate

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/motorola-solutions), January 2018. Captured by usedby on 2026-10-09.

- Company: [Motorola Solutions](https://www.usedby.ai/companies/motorola-solutions.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Digital Experience

## The use case: how Motorola Solutions deploys Coveo

Motorola Solutions uses Coveo's AI-powered search and recommendations on its English-language websites to help varied visitors, such as customers, partners, employees and investors, find relevant content. Features include query suggestions, search-as-you-type and suggested queries when no results are found.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Motorola Solutions, not ours.

> Motorola Solutions went from having 35% of searches ending up with 0% to having a 97% search success rate.

> Coveo fits right into our digital transformation vision: ‘unified, digitized and personalized customer experience to enable effortless self-service.’ We are thrilled to partner with Coveo to bring the right information to the right person at the right time. Our journey has just begun, and we are excited there is so much potential ahead of us.
>
> Jon Rossman, Digital Experience Manager

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/motorola-solutions), captured 2026-10-09.

## Other AI tools used by Motorola Solutions

- [HubSpot](https://www.usedby.ai/tools/hubspot.md) — Observed
- [SentinelOne](https://www.usedby.ai/tools/sentinelone.md) — Observed
- [ZoomInfo](https://www.usedby.ai/tools/zoominfo.md) — Observed

## Coveo users in Telecommunications

- [Zoom](https://www.usedby.ai/companies/zoom.md) — Confirmed
- [Cisco](https://www.usedby.ai/companies/cisco.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 97% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Motorola Solutions.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Motorola Solutions uses Coveo. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/motorola-solutions-coveo · How we check: https://www.usedby.ai/methodology