# How Motorway uses incident.io

**60%**: “approximately 60% improvement in proactive detection”

As published on [incident.io](https://incident.io/customers/motorway), July 2025. Captured by usedby on 2026-10-07.

- Company: [Motorway](https://www.usedby.ai/companies/motorway.md)
- Tool: [incident.io](https://www.usedby.ai/tools/incident-io.md)
- Teams: Engineering, Platform team, Customer support, Contact center

## What the story says

Motorway replaced a fragmented setup of Opsgenie, Jira and Slack with incident.io for on-call, incident response and AI-generated incident notes. This automated incident channels and workflows and reduced the time engineers spend on reactive incident work.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Motorway, not ours.

> They've achieved approximately 60% improvement in proactive detection, with issues now caught by internal observability rather than customer reports. This shift toward proactive incident management has been crucial for maintaining customer trust in their marketplace.

- **two weeks**: “The full deployment took only two weeks, primarily due to integrating with single sign-on and migrating existing Terraform alerts.”

> We've drastically reduced the time our engineers spend on reactive incidents, and that's really translated into increased velocity for our team.
>
> Matt Sleeman, VP of Engineering

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 60% is printed word for word on the page, near the name of Motorway.
- Checked: the passage quoted above is copied word for word from the page, near the name of Motorway.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Motorway uses incident.io. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/motorway-incident-io · How we check: https://www.usedby.ai/methodology