# How MSCI uses Resolve

**17x**: “up to 17x faster than MSCI’s historical investigation time”

As published on [resolve.ai](https://resolve.ai/customers/msci), September 2026. Captured by usedby on 2026-10-15.

- Company: [MSCI](https://www.usedby.ai/companies/msci.md)
- Tool: [Resolve](https://www.usedby.ai/tools/resolve.md)
- Industry: [Investment & VC](https://www.usedby.ai/companies/industry/investment-vc.md)
- Teams: network, data, platform, application engineering, L1 on-call, infrastructure

## What the story says

MSCI uses ResolveAI as an AI reasoning layer across its observability tools to automatically start investigating production incidents when alerts fire, correlating signals to find root causes. It is also extending the tool to assess planned changes, service capacity management, and routine health checks.

Summary written by usedby from the source page, in English. The figures are those of Resolve and MSCI, not ours.

> In one particularly complex P3 incident, ResolveAI traced the issue to its root cause in 14 minutes, up to 17x faster than MSCI’s historical investigation time.

- **77%**: “On one infrastructure team, reported incidents fell by 77%, as active users grew more than 10x.”
- **76%**: “the team experienced a 76% decrease in reported incidents while ResolveAI adoption grew over the same period”
- **46%**: “client cases dropped 46% from their peak by June 2026”
- **80%**: “Today, more than 80% of MSCI’s critical incidents are triaged by ResolveAI first”

> ResolveAI has reversed on-call from human-led and AI-assisted to AI-led and human-assisted.
>
> Sandeep Contractor, Managing Director, Engineering

Source: [resolve.ai](https://resolve.ai/customers), captured 2026-10-04.

## What usedby checked

We compared the story with its live page on 2026-10-15.

- Checked: the figure 17x is printed word for word on the page, near the name of MSCI.
- Checked: the passage quoted above is copied word for word from the page, near the name of MSCI.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: MSCI uses Resolve. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/msci-resolve · How we check: https://www.usedby.ai/methodology