# How MUD\\WTR uses Siena AI

**4.8** Weekly CSAT score, up from around 4.5

As published on [siena.cx](https://www.siena.cx/customer-stories/mud-wtr), October 2024. Captured by usedby on 2026-10-27.

- Company: [MUD\\WTR](https://www.usedby.ai/companies/mud-wtr.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: Customer Support

## The use case: how MUD\\WTR deploys Siena AI

MUD\\WTR uses Siena AI as a customer support agent with a customized brand voice, name and persona. It handles common inquiries and follow-up questions, while human agents focus on complex tasks such as subscription management.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and MUD\\WTR, not ours.

> Our CSAT score went from floating around a 4.5, to now every week being consistently at 4.8 and above.

- **two days to one**: “Response times decreased from two days to one, and messages per resolution reduced from 6 to 3, providing a more efficient experience for customers.”

> What stood out with Siena is that we're in control of everything. We can determine the tone of voice, and give her her own name and persona to reflect our brand personality and values.
>
> Sara Colon, Customer Support Manager

Source: [siena.cx](https://www.siena.cx/customer-stories/mud-wtr), captured 2026-10-27.

## Other companies using Siena AI

- [Canopy](https://www.usedby.ai/companies/canopy.md) — Confirmed
- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Dossier](https://www.usedby.ai/companies/dossier.md) — Confirmed
- [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 4.8 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of MUD\\WTR.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: MUD\\WTR uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mud-wtr-siena-ai · How we check: https://www.usedby.ai/methodology