# How MUSC Health uses Notable

**$3.3 million**: “The MUSC Health and Notable partnership delivers over $3.3 million in annual value to MUSC Health”

As published on [notablehealth.com](https://www.notablehealth.com/customer-story/musc-health). Captured by usedby on 2026-10-08.

- Company: [MUSC Health](https://www.usedby.ai/companies/musc-health.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: Patient Access, Front desk staff
- Customer since (as the page says): In late 2021, a partnership with Notable was born

## What the story says

MUSC Health uses Notable's AI and automation, integrated with Epic, for digital patient registration and intake, automated care gap outreach with self-scheduling, and appointment confirmation and copay collection before visits. This reduces manual work for front desk staff and expands patient access.

Summary written by usedby from the source page, in English. The figures are those of Notable and MUSC Health, not ours.

> The MUSC Health and Notable partnership delivers over $3.3 million in annual value to MUSC Health per the Joint Operating Committee-approved attribution model.

- **110,000**: “the organization is averaging 110,000 monthly digital registrations completed”
- **1,300 hours**: “reallocate over 1,300 hours per week to higher-value patient care tasks”
- **98%**: “This has helped to drive 98% patient satisfaction since the initial go-live in May 2022.”
- **14,500**: “which equates to 14,500 no-shows avoided each year”

> We’ve had an extremely positive response from patients to our digital intake and registration experience,” said Broj. “Based on patient feedback, we continue to make changes and updates to the workflow to make the experience as frictionless as possible.
>
> Crystal Broj, Chief Digital Transformation Officer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $3.3 million is printed word for word on the page, near the name of MUSC Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of MUSC Health.
- Checked: MUSC Health uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/musc-health-notable-health · How we check: https://www.usedby.ai/methodology