# How N26 uses Rasa

**20%**: “N26 quickly saw 20% of customer service requests handled by the AI assistant”

As published on [rasa.com](https://rasa.com/customers/n26). Captured by usedby on 2026-10-08.

- Company: [N26](https://www.usedby.ai/companies/n26.md)
- Tool: [Rasa](https://www.usedby.ai/tools/rasa.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Service, Product

## What the story says

N26 uses Rasa to run an AI assistant that handles customer service chats in its mobile and web app across five languages. It manages complex back-and-forth conversations, such as reports of lost or stolen credit cards.

Summary written by usedby from the source page, in English. The figures are those of Rasa and N26, not ours.

> Soon after going live in the mobile app, N26 quickly saw 20% of customer service requests handled by the AI assistant. N26 is working on bringing this to 30% and beyond.

- **four weeks**: “Using Rasa, N26 was able to get from idea to production in just four weeks.”

> With Rasa, we were able to scale our customer service and grow our user base significantly, and still provide the best customer experience.
>
> Gino Cordt, Chief Data Officer, N26

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 20% is printed word for word on the page, near the name of N26.
- Checked: the passage quoted above is copied word for word from the page, near the name of N26.
- Checked: each number in our summary is printed on the page.
- Checked: N26 uses Rasa. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/n26-rasa · How we check: https://www.usedby.ai/methodology