# How Nathan James uses Kustomer

**2x**: “2x number of customer interactions handled per hour”

As published on [kustomer.com](https://www.kustomer.com/customers/nathan-james/). Captured by usedby on 2026-10-09.

- Company: [Nathan James](https://www.usedby.ai/companies/nathan-james.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Experience

## What the story says

Nathan James, an online-only furniture brand, uses Kustomer as its customer experience hub, combining order, review and marketing data from Shopify, Reviews.io and Klaviyo into a single customer timeline. The support team also built custom forms and workflows, such as one-click store credit issuing, and uses required fields for cleaner reporting.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Nathan James, not ours.

> Agents no longer waste precious minutes switching between five to ten different systems. By bringing Shopify, Reviews.io, Klaviyo, and custom workflows into one place, Kustomer cut out repetitive manual work.

- **10–20%**: “Between 10–20% of Nathan James shoppers return for another purchase, and a growing number say they heard about the brand from a friend or family member.”

> Kustomer pulls all customer information on one timeline. We see a customer’s full history right there, without switching around. That’s been a game-changer for us.
>
> Taylor Johnson, Director of CX

Source: [kustomer.com](https://www.kustomer.com/customers/nathan-james/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 2x is printed word for word on the page, near the name of Nathan James.
- Checked: the passage quoted above is copied word for word from the page, near the name of Nathan James.
- Checked: Nathan James uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/nathan-james-kustomer · How we check: https://www.usedby.ai/methodology