# How Nationwide uses H2O.ai

**25 billion**: “The team has scored 25 billion models spanning churn, retention, call routing, risk segmentation, fraud, underwriting, and Customer 360”

As published on [h2o.ai](https://h2o.ai/case-studies/nationwide-insurance-h2o). Captured by usedby on 2026-11-04.

- Company: [Nationwide](https://www.usedby.ai/companies/nationwide.md)
- Tool: [H2O.ai](https://www.usedby.ai/tools/h2o-ai.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Data Science, Predictive Analytics

## The use case: how Nationwide deploys H2O.ai

Nationwide's centralized data science team built a patented Model Factory on H2O-3 and H2O Driverless AI to monitor all AI and ML models across the business. The models cover areas such as churn, retention, call routing, risk segmentation, fraud, underwriting, and Customer 360.

Summary written by usedby from the source page, in English. The figures are those of H2O.ai and Nationwide, not ours.

> The team has scored 25 billion models spanning churn, retention, call routing, risk segmentation, fraud, underwriting, and Customer 360, giving Nationwide stable, statistically unbiased models it can trust in production.

> H2O.ai gives us the power and flexibility to solve business problems with machine learning. We can quickly build stable, statistically unbiased models we trust in production, and do more with less.
>
> Shannon Terry, Vice President, Predictive Analytics at Nationwide

Source: [h2o.ai](https://h2o.ai/case-studies/nationwide-insurance-h2o), captured 2026-11-04.

## Other AI tools used by Nationwide

- [Drata](https://www.usedby.ai/tools/drata.md) — Observed
- [Federato](https://www.usedby.ai/tools/federato.md) — Observed
- [Gloat](https://www.usedby.ai/tools/gloat.md) — Observed
- [Wondercraft](https://www.usedby.ai/tools/wondercraft.md) — Observed

## H2O.ai users in Insurance & InsurTech

- [IFFCO-Tokio](https://www.usedby.ai/companies/iffco-tokio.md) — Confirmed
- [Jewelers Mutual](https://www.usedby.ai/companies/jewelers-mutual.md) — Confirmed
- [Progressive](https://www.usedby.ai/companies/progressive.md) — Confirmed
- [State Farm](https://www.usedby.ai/companies/state-farm.md) — Observed
- [Tokio Marine](https://www.usedby.ai/companies/tokio-marine.md) — Observed
- [Zurich Insurance](https://www.usedby.ai/companies/zurich-insurance.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-04.

- Checked: the figure 25 billion is printed word for word on the page, near the name of Nationwide.
- Checked: the passage quoted above is copied word for word from the page, near the name of Nationwide.
- Checked: each number in our summary is printed on the page.
- Checked: Nationwide uses H2O.ai. Confirmed line. Latest check across sources: 2026-11-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/nationwide-h2o-ai · How we check: https://www.usedby.ai/methodology