# How Neo Financial uses Hex

**10.6x**: “a 10.6x increase in Explorer and Editor seats for individuals who could now ask questions and understand the data”

As published on [hex.tech](https://hex.tech/customers/neo-financial/), February 2026. Captured by usedby on 2026-10-06.

- Company: [Neo Financial](https://www.usedby.ai/companies/neo-financial.md)
- Tool: [Hex](https://www.usedby.ai/tools/hex.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Data & Analytics, Product, Fraud

## What the story says

Neo Financial uses Hex's Slack integration and Threads agent so employees across the company can ask data questions in plain language and get answers that run under their own Snowflake permissions. This lets product managers, executives and others explore data without waiting on the data team.

Summary written by usedby from the source page, in English. The figures are those of Hex and Neo Financial, not ours.

> And since adding the Slack integration, the number of active users grew from 12 to 139 people — a 10.6x increase in Explorer and Editor seats for individuals who could now ask questions and understand the data.

- **4,000**: “Since implementing Hex, Neo Financial has created over 4,000 Threads — 4,000 questions answered in minutes instead of days.”
- **35%**: “After adding the Slack integration, 35% of those questions started in Slack.”

> Hex has added to our team's capacity. It allows people to ask questions when team members would’ve previously not bothered,
>
> Brandon Rochon, VP of Data & Analytics

## What usedby checked

We compared the story with its live page on 2026-10-06.

- Checked: the figure 10.6x is printed word for word on the page, near the name of Neo Financial.
- Checked: the passage quoted above is copied word for word from the page, near the name of Neo Financial.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Neo Financial uses Hex. Confirmed line. Latest check across sources: 2026-10-06.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/neo-financial-hex · How we check: https://www.usedby.ai/methodology