# How Nespresso uses Coveo

**30%**: “we've since seen a 30% increase in site search usage”

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/nespresso), June 2025. Captured by usedby on 2026-10-09.

- Company: [Nespresso](https://www.usedby.ai/companies/nespresso.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md)
- Teams: eBusiness
- Customer since (as the page says): Coveo customer since 2022

## What the story says

Nespresso Oceania uses Coveo AI-powered search, query suggestions and machine-learning product recommendations on its e-commerce site for Australia and New Zealand. Customers can find products by name or even by color, and the team uses search data to spot content gaps and replace manual merchandising of recommendations.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Nespresso, not ours.

> We made some tactical changes to improve its visibility, and we've since seen a 30% increase in site search usage—which has been a strong result for us.

- **180%**: “We found that people who use search have almost 180% higher conversion rates compared to those who don't.”

> Partnering with Coveo to improve our search experience has been a game changer.
>
> YC Eu, Head of eBusiness, Nespresso Oceania

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/nespresso), captured 2026-10-09.

> Coveo’s powering the search experience on our site in a powerful & impactful way… These capabilities really help guide customers no matter what their intent.
>
> Ian Bennett, Digital Commerce Optimization Lead

Source: [coveo.com](https://www.coveo.com/en), captured 2026-10-04.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 30% is printed word for word on the page, near the name of Nespresso.
- Checked: the passage quoted above is copied word for word from the page, near the name of Nespresso.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Nespresso uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/nespresso-coveo · How we check: https://www.usedby.ai/methodology