# How NetApp uses Cognigy

**900,000 page views per month**: “More than 900,000 page views per month, with localized sites adding roughly 100,000 more”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/netapp). Captured by usedby on 2026-10-08.

- Company: [NetApp](https://www.usedby.ai/companies/netapp.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Data & Analytics](https://www.usedby.ai/companies/industry/data-analytics.md)
- Teams: Customer Success, Support, Professional Services, Renewals, Cloud

## What the story says

NetApp uses NiCE Knowledge Management, along with AI tools built in-house, to run a centralized knowledge base across its customer success, professional services, renewals, and cloud teams. The tools support article authoring, quality review, case audits, search, and feedback handling.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and NetApp, not ours.

> The result is a knowledge base that now receives more than 900,000 page views per month, holds over 45,000 validated articles, and achieves a 4.6 out of 5 customer satisfaction score, with every surveyed customer rating the site good or excellent.

- **25%**: “A 25% increase in article reuse across employees and customers”
- **30%**: “30% more logged-in users, reflecting growing engagement”
- **4.6/5**: “Approximately 300 feedback items processed monthly, with a 4.6/5 CSAT score”
- **800**: “An average of 800 new articles created and 2,500 updated every month”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 900,000 page views per month is printed word for word on the page, near the name of NetApp.
- Checked: the passage quoted above is copied word for word from the page, near the name of NetApp.
- Checked: NetApp uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/netapp-cognigy · How we check: https://www.usedby.ai/methodology