# How NetApp uses Coveo

**33%**: “↓33% cost per answer.”

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/netapp), January 2018. Captured by usedby on 2026-10-09.

- Company: [NetApp](https://www.usedby.ai/companies/netapp.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Data & Analytics](https://www.usedby.ai/companies/industry/data-analytics.md)
- Teams: Customer Support, Digital Support Operations

## What the story says

NetApp uses Coveo to unify 25 content sources into a single search experience for customers, employees, and partners, supporting a self-service 'Shift Left' support strategy. An analytics dashboard gives visibility into content gaps and customer behavior.

Summary written by usedby from the source page, in English. The figures are those of Coveo and NetApp, not ours.

> NetApp indexed 25 content sources and threaded a unified search experience into 7+ use cases across the enterprise while respecting access control rules.

> The biggest benefit is that we have the ability to share our knowledge across the different \[business units\]. We have a rich user community. And we have a certain economy of scale in terms of how Coveo is implemented.
>
> Rayaprolu Suryanarayana, Fmr. Digital Support Operations

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/netapp), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 33% is printed word for word on the page, near the name of NetApp.
- Checked: the passage quoted above is copied word for word from the page, near the name of NetApp.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: NetApp uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/netapp-coveo · How we check: https://www.usedby.ai/methodology