# How Nile uses Glean

**4 hours**: “What once took PMs up to 4 hours per document now takes just minutes”

As published on [glean.com](https://www.glean.com/resources/customer-stories/nile). Captured by usedby on 2026-10-07.

- Company: [Nile](https://www.usedby.ai/companies/nile.md)
- Tool: [Glean](https://www.usedby.ai/tools/glean.md)
- Teams: Product Team, GTM Team, Engineering Team, Sales, Support

## What the story says

Nile uses Glean Search and Assistant to give teams unified access to information across applications, supporting sales and support work such as onboarding, meeting prep and ticket troubleshooting. Teams also build custom agents on Glean for workflows like product documentation, sales meeting prep, customer newsletters and incident troubleshooting.

Summary written by usedby from the source page, in English. The figures are those of Glean and Nile, not ours.

> Nile's product team built this agent to transform PRDs and technical data into polished, external-facing documentation that follows a standardized format. What once took PMs up to 4 hours per document now takes just minutes – eliminating a massive backlog and saving the company from hiring a technical writing team.

> Glean's knowledge graph gave us confidence in an AI tool with minimal hallucinations – it stands out compared to the others. We view Glean as a foundational element that is helping us build better products.
>
> Karthikeyan Nathillvar, Head of Product for AI Data and Cloud Infrastructure

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 4 hours is printed word for word on the page, near the name of Nile.
- Checked: the passage quoted above is copied word for word from the page, near the name of Nile.
- Checked: Nile uses Glean. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/nile-glean · How we check: https://www.usedby.ai/methodology