# How Noom uses Decagon

**68%** support deflection rate

As published on [decagon.ai](https://decagon.ai/case-studies/noom), September 2026. Captured by usedby on 2026-10-07.

- Company: [Noom](https://www.usedby.ai/companies/noom.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)

## The use case: how Noom deploys Decagon

Noom moved its customer support from a first-generation, workflow-driven platform to Decagon's chat product to handle a surge in volume at the start of the year. The aim is to scale support and work toward a concierge-style experience for every customer.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Noom, not ours.

> Within just 30 days, support deflection improved from 59% to 68%, driving greater efficiency and satisfaction.

- **59%**: “Within just 30 days, support deflection improved from 59% to 68%”

## Other AI tools used by Noom

- [Humanly](https://www.usedby.ai/tools/humanly.md) — Confirmed
- [Smartly](https://www.usedby.ai/tools/smartly.md) — Confirmed
- [Uplimit](https://www.usedby.ai/tools/uplimit.md) — Confirmed
- [GetCrux](https://www.usedby.ai/tools/getcrux.md) — Observed
- [Mixpanel](https://www.usedby.ai/tools/mixpanel.md) — Observed

## Decagon users in HealthTech & Digital Health

- [Curology](https://www.usedby.ai/companies/curology.md) — Confirmed
- [SimplePractice](https://www.usedby.ai/companies/simplepractice.md) — Confirmed
- [Spring Health](https://www.usedby.ai/companies/spring-health.md) — Observed
- [Ōura](https://www.usedby.ai/companies/oura-ouraring-com.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 68% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Noom.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Noom uses Decagon. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/noom-decagon · How we check: https://www.usedby.ai/methodology