# How NSI Australia uses Tidio

**400+**: “400+ Sales Assisted: Tidio directly contributed to supporting over 400 orders last 30 days”

As published on [tidio.com](https://www.tidio.com/customers/nsi-australia/), March 2026. Captured by usedby on 2026-10-09.

- Company: [NSI Australia](https://www.usedby.ai/companies/nsi-australia.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)

## What the story says

NSI Australia, a family-owned beauty and nail supply retailer on Shopify, uses Tidio's Lyro AI Agent on its website widget and Facebook to answer product questions and resolve customer inquiries. This lets a single operator focus on complex inquiries while the AI also assists customers with purchases.

Summary written by usedby from the source page, in English. The figures are those of Tidio and NSI Australia, not ours.

> The 400+ orders assisted by Tidio in the last 30 days demonstrate that Tidio isn't just handling support tickets – it's actively contributing to business growth by guiding customers through their purchase journey and helping them find the perfect products for their needs.

- **62%**: “62% AI Resolution Rate: Lyro AI successfully resolves nearly two-thirds of customer inquiries automatically”
- **66.67%**: “66.67% Bot Engagement Rate: Customers actively engage with the AI”

> Running a lean operation means every solution needs to deliver real value. Tidio's 67% engagement rate shows our customers genuinely find the interactions helpful. It's allowed us to punch above our weight in customer service delivery.
>
> Ash, Team NSI Australia

Source: [tidio.com](https://www.tidio.com/customers/nsi-australia/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 400+ is printed word for word on the page, near the name of NSI Australia.
- Checked: the passage quoted above is copied word for word from the page, near the name of NSI Australia.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: NSI Australia uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/nsi-australia-tidio · How we check: https://www.usedby.ai/methodology