# How NTT Data uses Ema

**1M+**: “NTT DATA deploys Ema's voice AI as the front line of its IT service desk, handling 1M+ calls a year in 15+ languages.”

As published on [ema.ai](https://www.ema.ai/customer/ntt-data), August 2026. Captured by usedby on 2026-10-30.

- Company: [NTT Data](https://www.usedby.ai/companies/ntt-data.md)
- Tool: [Ema](https://www.usedby.ai/tools/ema.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: IT service desk

## The use case: how NTT Data deploys Ema

NTT DATA uses Ema's voice AI as the first point of contact for IT service desk support, such as password resets and access requests, for its enterprise clients. It connects to telephony and ticketing systems to resolve issues during the call, in multiple languages.

Summary written by usedby from the source page, in English. The figures are those of Ema and NTT Data, not ours.

> Resolve the issue, don't route it. Ema doesn't triage callers toward a human queue. It answers, acts, and orchestrates across the systems behind the desk — resetting the password, provisioning the access, closing the ticket — while the employee is still on the call.

- **90–95%**: “90–95% of employee queries are resolved end to end by Ema”
- **15+**: “15+ languages, switchable mid-sentence, with consistent accuracy across all of them.”

> Ema is able to answer, act, and orchestrate - this is a game changer.
>
> Abhinav Rajan, Global Head of Business, NTT DATA

Source: [ema.ai](https://www.ema.ai/customer/ntt-data), captured 2026-10-30.

## Other AI tools used by NTT Data

- [Comet Opik](https://www.usedby.ai/tools/comet-opik.md) — Confirmed
- [Krisp](https://www.usedby.ai/tools/krisp.md) — Confirmed
- [LlamaIndex](https://www.usedby.ai/tools/llamaindex.md) — Confirmed
- [Luminance](https://www.usedby.ai/tools/luminance.md) — Confirmed
- [CallMiner](https://www.usedby.ai/tools/callminer.md) — Observed
- [CrewAI](https://www.usedby.ai/tools/crewai.md) — Observed

## Ema users in IT Services & System Integration

- [Wipro](https://www.usedby.ai/companies/wipro.md) — Confirmed
- [GlobalLogic](https://www.usedby.ai/companies/globallogic.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-30.

- Checked: the figure 1M+ is printed word for word on the page, near the name of NTT Data.
- Checked: the passage quoted above is copied word for word from the page, near the name of NTT Data.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: NTT Data uses Ema. Confirmed line. Latest check across sources: 2026-10-30.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ntt-data-ema · How we check: https://www.usedby.ai/methodology