# How NTT Data uses Krisp

**3.6x**: “Live from day one, with the license base since growing 3.6x”

As published on [krisp.ai](https://krisp.ai/customers/ntt-data/). Captured by usedby on 2026-10-24.

- Company: [NTT Data](https://www.usedby.ai/companies/ntt-data.md)
- Tool: [Krisp](https://www.usedby.ai/tools/krisp.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Service Desk, Digital Workplace Services

## The use case: how NTT Data deploys Krisp

NTT Data uses Krisp AI Accent Conversion on its India-based IT service desk for a global insurance carrier, so agents are easier to understand on voice calls. It was deployed from the first day of the engagement and also reduces background noise.

Summary written by usedby from the source page, in English. The figures are those of Krisp and NTT Data, not ours.

> NTT Data now runs Krisp across six accounts, with several more proposed and other business units expressing interest.

- **95.17%**: “95.17% average CSAT against a 94.5% target: the toughest bar in the portfolio, beaten every month”
- **73.7%**: “73.7% first-contact resolution for EMEA users, against a 70% target”
- **75.8%**: “75.8% for North America users, against a 73% target”

> Krisp Accent Conversion removes accent-related barriers in real time, so our agents connect with global end users through clearer, smoother conversations: fewer misunderstandings, distraction-free calls, and a noticeably better support experience.
>
> Abhishek Mishra, Client Delivery Executive, NTT Data

Source: [krisp.ai](https://krisp.ai/customers/ntt-data/), captured 2026-10-24.

## Other AI tools used by NTT Data

- [Comet Opik](https://www.usedby.ai/tools/comet-opik.md) — Confirmed
- [LlamaIndex](https://www.usedby.ai/tools/llamaindex.md) — Confirmed
- [Luminance](https://www.usedby.ai/tools/luminance.md) — Confirmed
- [CallMiner](https://www.usedby.ai/tools/callminer.md) — Observed
- [CrewAI](https://www.usedby.ai/tools/crewai.md) — Observed
- [Ema](https://www.usedby.ai/tools/ema.md) — Observed

## Krisp users in IT Services & System Integration

- [Automated Health Systems](https://www.usedby.ai/companies/automated-health-systems.md) — Confirmed
- [Everise](https://www.usedby.ai/companies/everise.md) — Confirmed
- [Movate](https://www.usedby.ai/companies/movate.md) — Confirmed
- [Nutun](https://www.usedby.ai/companies/nutun.md) — Confirmed
- [The Office Gurus](https://www.usedby.ai/companies/the-office-gurus.md) — Confirmed
- [Afni](https://www.usedby.ai/companies/afni.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 3.6x is printed word for word on the page, near the name of NTT Data.
- Checked: the passage quoted above is copied word for word from the page, near the name of NTT Data.
- Checked: NTT Data uses Krisp. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ntt-data-krisp · How we check: https://www.usedby.ai/methodology