# How NUU Mobile uses Tidio

**152%**: “152% Increase in Resolution Rate: The resolution rate jumped from 27% in June to 68% in recent months”

As published on [tidio.com](https://www.tidio.com/customers/nuu-mobile/), April 2026. Captured by usedby on 2026-10-09.

- Company: [NUU Mobile](https://www.usedby.ai/companies/nuu-mobile.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Support

## What the story says

NUU Mobile uses Tidio's Lyro AI Agent to handle customer support inquiries around the clock across global time zones, routing conversations to either the AI or human agents as needed. The team also expanded its knowledge base to feed the AI's answers.

Summary written by usedby from the source page, in English. The figures are those of Tidio and NUU Mobile, not ours.

> 152% Increase in Resolution Rate: The resolution rate jumped from 27% in June to 68% in recent months

- **1,110%**: “1,110% Growth in Knowledge Base: The knowledge base expanded from fewer than 50 articles to 605 articles, creating a robust foundation for AI responses”
- **8.79%**: “8.79% Bot Engagement Rate: Customers actively engaged with the solution, with nearly 9% of visitors interacting with the problem-solving bot”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 152% is printed word for word on the page, near the name of NUU Mobile.
- Checked: the passage quoted above is copied word for word from the page, near the name of NUU Mobile.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: NUU Mobile uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/nuu-mobile-tidio · How we check: https://www.usedby.ai/methodology