# How Oddbox uses Retool

As published on [retool.com](https://retool.com/customers/oddbox). Captured by usedby on 2026-10-08.

- Company: [Oddbox](https://www.usedby.ai/companies/oddbox.md)
- Tool: [Retool](https://www.usedby.ai/tools/retool.md)
- Teams: Customer Service, Operations

## What the story says

Oddbox's customer service team uses a Retool app, the Customer Happiness Tracker, to log and categorize customer complaints. It replaced a Google Form and spreadsheets, pulls in ticket data automatically, and feeds dashboards and the company data stack.

Summary written by usedby from the source page, in English. The figures are those of Retool and Oddbox, not ours.

> The Oddbox Customer Happiness Tracker, a Retool app, helps customer support agents log complaints so that Oddbox can capture and respond to problems more easily, improving the end product and making customers happier.

> Using Retool, we’ve seen more tickets logged by agents because it’s easy to use and updated automatically
>
> Tommy Newman, Senior Product Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Oddbox.
- Checked: Oddbox uses Retool. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/oddbox-retool · How we check: https://www.usedby.ai/methodology