# How Okta uses Zapier

**5–10 minutes**: “saving 5–10 minutes per ticket”

As published on [zapier.com](https://zapier.com/customer-stories/okta). Captured by usedby on 2026-10-04.

- Company: [Okta](https://www.usedby.ai/companies/okta.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: SupportOps, Customer Support

## What the story says

Okta's SupportOps team uses Zapier as a centralized automation platform that it can own without relying heavily on engineering. It automates credential rotations and runs a Slack bot that escalates support cases in Salesforce.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Okta, not ours.

> Okta’s SupportOps team now escalates cases in seconds, saving 5–10 minutes per ticket. This workflow now automatically handles 13% (and growing) of all escalations for Okta Workforce Identity.

- **13%**: “This workflow now automatically handles 13% (and growing) of all escalations for Okta Workforce Identity.”
- **two hours**: “Okta reduced credential rotations from a full-day, multi-person process to just two hours, freeing the SupportOps team to focus on other initiatives.”

> Zapier improves the quality of life for our teams. Zapier lets us spin up and test automations in hours, not full engineering sprints.
>
> Korey Marciniak, Customer Support Strategy and Operations

> The most important thing to my team is that we can do a lot of advanced things with Zapier and it's very easy to accomplish. I can get someone who's only been here for a few weeks to set up an automation in Zapier, that's huge. I don't need a highly technical team—I just need the right tools.
>
> Korey Marciniak, Customer Support Strategy and Operations

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 5–10 minutes is printed word for word on the page, near the name of Okta.
- Checked: the passage quoted above is copied word for word from the page, near the name of Okta.
- Checked: Okta uses Zapier. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/okta-zapier · How we check: https://www.usedby.ai/methodology