# How Olivia Bottega uses Tidio

**2,035**: “The "Solve Problems" bot executed 2,035 interactions in a month”

As published on [tidio.com](https://www.tidio.com/customers/olivia-bottega/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Olivia Bottega](https://www.usedby.ai/companies/olivia-bottega.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Support

## What the story says

Olivia Bottega, a bridal fashion brand, uses Tidio's Lyro AI Agent to answer customer inquiries across five channels: website widget, email, Instagram, Facebook, and domain. The AI is trained on a large knowledge base of product, sizing, fabric, and production information so human consultants can focus on more complex consultations.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Olivia Bottega, not ours.

> Enhanced Problem Resolution: The "Solve Problems" bot executed 2,035 interactions in a month, demonstrating the AI's ability to handle a high volume of inquiries.

- **22%**: “Maintained a 22% engagement rate with automated solutions”
- **638**: “Successfully managed 638 tickets in the last 30 days across all channels from a single interface.”
- **1,027**: “The platform enabled Olivia Bottega to build a robust knowledge repository with 1,027 articles”

> Tidio's Lyro AI has revolutionized how we connect with our brides. By handling routine inquiries across all our channels, the AI allows our consultants to focus on the emotional and personal aspects of helping a bride find her perfect dress. The comprehensive knowledge base ensures consistent, accurate information whether a customer reaches us through our website, email, or social media.
>
> Anastasia Nikiforova, Founder of Olivia Bottega

Source: [tidio.com](https://www.tidio.com/customers/olivia-bottega/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 2,035 is printed word for word on the page, near the name of Olivia Bottega.
- Checked: the passage quoted above is copied word for word from the page, near the name of Olivia Bottega.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Olivia Bottega uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/olivia-bottega-tidio · How we check: https://www.usedby.ai/methodology