# How OluKai uses Sierra

**70%** Resolution rate without human intervention

As published on [sierra.ai](https://sierra.ai/customers/olukai), February 2024. Captured by usedby on 2026-10-07.

- Company: [OluKai](https://www.usedby.ai/companies/olukai.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Aloha Experience Team, Day Makers, Customer service, Marketing

## The use case: how OluKai deploys Sierra

OluKai uses Sierra to run an AI agent that handles customer service inquiries across its support channels, such as missing orders and return requests. The agent applies the company's return policies, including exceptions, and explains return options like Happy Returns, so human agents can focus on more complex cases.

Summary written by usedby from the source page, in English. The figures are those of Sierra and OluKai, not ours.

> Finally, OluKai measures the resolution rate of the AI Agent. Approximately 70% of the time the OluKai AI Agent is able to resolve a ticket or inquiry without human intervention.

- **4.5 out of 5**: “Sierra currently delivers a Customer Satisfaction score of about 4.5 out of 5.”

> With Sierra, we've reduced ticket volume expectations, allowing our team to concentrate on more complex cases with empathy and care.
>
> John Elkins, Aloha Experience Supervisor at OluKai

Source: [sierra.ai](https://sierra.ai/customers/olukai), captured 2026-10-07.

## Other companies using Sierra

- [ADT](https://www.usedby.ai/companies/adt.md) — Confirmed
- [Airtable](https://www.usedby.ai/companies/airtable.md) — Confirmed
- [BARK](https://www.usedby.ai/companies/bark.md) — Confirmed
- [CLEAR](https://www.usedby.ai/companies/clear.md) — Confirmed
- [Capital on Tap](https://www.usedby.ai/companies/capital-on-tap.md) — Confirmed
- [CarMax](https://www.usedby.ai/companies/carmax.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 70% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of OluKai.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: OluKai uses Sierra. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/olukai-sierra · How we check: https://www.usedby.ai/methodology