# How OnCourse Home Solutions uses Sanas

**75%**: “+75% relative improvement in inbound sales conversion (9.84% → 17.26%)”

As published on [sanas.ai](https://www.sanas.ai/customer-stories/oncourse-home-solutions), August 2026. Captured by usedby on 2026-10-08.

- Company: [OnCourse Home Solutions](https://www.usedby.ai/companies/oncourse-home-solutions.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Teams: sales, retention, loyalty, customer care

## What the story says

OnCourse Home Solutions, a home warranty and protection provider, used Sanas real-time accent translation and voice clarity for offshore contact center agents in a pilot at BPO sites in the Philippines and Colombia. The goal was to reduce communication friction and close the performance gap with domestic teams in sales and retention.

Summary written by usedby from the source page, in English. The figures are those of Sanas and OnCourse Home Solutions, not ours.

> Following a five-week controlled pilot, OnCourse validated significant gains in sales conversion and retention saves — and is now planning broader adoption across its offshore workforce.

- **+4.3 pts**: “+4.3 pts increase in plan save rate”
- **50% to 76%**: “one retention specialist lifted plan save rate from 50% to 76%”
- **82% to 95%**: “another agent's CSAT rose from 82% to 95%”

> The changes have improved drastically and we all noticed it immediately.
>
> Operations Program Manager, OnCourse Home Solutions, Operations Program Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 75% is printed word for word on the page, near the name of OnCourse Home Solutions.
- Checked: the passage quoted above is copied word for word from the page, near the name of OnCourse Home Solutions.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: OnCourse Home Solutions uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/oncourse-home-solutions-sanas · How we check: https://www.usedby.ai/methodology