# How OneSchema uses Pylon

As published on [usepylon.com](https://www.usepylon.com/case-study/one-schema). Captured by usedby on 2026-10-08.

- Company: [OneSchema](https://www.usedby.ai/companies/oneschema.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Teams: Support, Sales, Customer Success, RevOps

## What the story says

OneSchema runs its customer support, sales and customer success over Slack Connect, Microsoft Teams and email, and uses Pylon to unify those channels into one view with assignment, tagging, metrics and issue exports. It also broadcasts product updates to many customer channels and relies on Pylon's activity sync to Salesforce for RevOps alerts.

Summary written by usedby from the source page, in English. The figures are those of Pylon and OneSchema, not ours.

> OneSchema's support team now operates completely out of Pylon where they can see a consolidated view of all of their customer issues.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of OneSchema.
- Checked: OneSchema uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/oneschema-pylon · How we check: https://www.usedby.ai/methodology