# How Open Financial Technologies uses New Relic

**97%**: “reduced mean time to repair (MTTR) by 97% for high-urgency incidents”

As published on [newrelic.com](https://newrelic.com/customers/openfinancialtechnologies). Captured by usedby on 2026-11-13.

- Company: [Open Financial Technologies](https://www.usedby.ai/companies/open-financial-technologies.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: DevOps, Engineering, Site reliability engineering

## The use case: how Open Financial Technologies deploys New Relic

Open uses New Relic as a single observability platform for its critical applications and APIs, replacing a mix of separate tools for infrastructure, security and log management. It uses dashboards and alerts integrated with Slack and PagerDuty to monitor availability and respond to incidents.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Open Financial Technologies, not ours.

> Open has also cut errors by 90 percent, and reduced mean time to repair (MTTR) by 97% for high-urgency incidents.

- **90 percent**: “Open has also cut errors by 90 percent”
- **2.3 terabytes**: “This has seen a drop in ingest by 2.3 terabytes daily”
- **80 percent**: “80 percent of alerts that were incorrectly repeated and marked as critical have been properly categorised”

> We had so much data that was going unmonitored, which meant that there was enormous benefit to be gained from using New Relic. We were able to take the insights it provided to enhance the customer experience and application availability. Today, New Relic is a tool we cannot live without.
>
> Sharmila Kumar, Associate Director of Engineering

Source: [newrelic.com](https://newrelic.com/customers/openfinancialtechnologies), captured 2026-11-13.

## New Relic users in Fintech & Payments

- [PicPay](https://www.usedby.ai/companies/picpay.md) — Confirmed
- [ZestMoney](https://www.usedby.ai/companies/zestmoney.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 97% is printed word for word on the page, near the name of Open Financial Technologies.
- Checked: the passage quoted above is copied word for word from the page, near the name of Open Financial Technologies.
- Checked: Open Financial Technologies uses New Relic. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/open-financial-technologies-new-relic · How we check: https://www.usedby.ai/methodology