# How Oportun uses Cresta

As published on [cresta.com](https://cresta.com/customers/oportun). Captured by usedby on 2026-10-07.

- Company: [Oportun](https://www.usedby.ai/companies/oportun.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Sales, Collections, Supervisors, Coaches

## What the story says

Oportun replaced manual, sample-based quality assurance in its sales operation with AI monitoring of all conversations. It also uses real-time hints for agents during calls and behavior-based coaching for supervisors, and is extending the same tools to collections.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Oportun, not ours.

> From sampling to 100% interaction monitoring. Oportun replaced its manual, sample-based QA process with full-coverage AI monitoring. Every single conversation now contributes to coaching and risk visibility, not just the small subset that used to make it into review.

> Moving from sampling to 100% interaction monitoring was a big change. It's no longer anecdotal. It's more data-driven, it's more data-backed.
>
> Ritika Mathur, Sr. Director, Strategy and Oversight

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Oportun.
- Checked: Oportun uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/oportun-cresta · How we check: https://www.usedby.ai/methodology