# How Orthofeet uses Gorgias

**35 seconds**: “99.96% decrease in email first response time, from 24 hours to 35 seconds”

As published on [gorgias.com](https://www.gorgias.com/customers/orthofeet), August 2025. Captured by usedby on 2026-10-08.

- Company: [Orthofeet](https://www.usedby.ai/companies/orthofeet.md)
- Tool: [Gorgias](https://www.usedby.ai/tools/gorgias.md)
- Teams: CX, Ecommerce

## What the story says

Orthofeet replaced a fragmented support stack with Gorgias as a single platform connected to Shopify. It uses AI Agent to automate routine tickets such as order tracking and returns, and Gorgias Voice for phone support with customer and order history in view.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Orthofeet, not ours.

> Orthofeet’s CX team set out to hit 30% automation in 30 days. Instead, they nearly doubled that goal, reaching 56% automation in less than two months.

- **56%**: “56% of tickets automated, freeing agents to focus on complex, high-value conversations”
- **13 seconds**: “92.8% decrease in chat first response times, from 3 minutes to 13 seconds”
- **$300K/month**: “$300K/month earned by CX over phone”
- **12%**: “12% conversion rate on phone calls”

> When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing.
>
> Courtney Bajek, Customer Service Lead

> Gorgias has allowed us to focus on providing much better responses to our customers while the business grows, as opposed to just hiring 10 more agents to keep up.
>
> Christine Diliello, Customer Service Manager at Orthofeet

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 35 seconds is printed word for word on the page, near the name of Orthofeet.
- Checked: the passage quoted above is copied word for word from the page, near the name of Orthofeet.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Orthofeet uses Gorgias. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/orthofeet-gorgias · How we check: https://www.usedby.ai/methodology