# How Osaic uses Automation Anywhere

**127 hours**: “saving employees 127 hours per week”

As published on [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/osaic), January 2024. Captured by usedby on 2026-10-07.

- Company: [Osaic](https://www.usedby.ai/companies/osaic.md)
- Tool: [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md)
- Teams: Back office, Operations, Contact center

## What the story says

Osaic set up a centralized center of excellence and uses Automation Anywhere to automate back-office administrative processes, such as ACH transaction status updates, to cut cycle times and manual effort. It has also integrated Document Automation to parse structured data.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and Osaic, not ours.

> One successful process, in particular, automated ACH status updates, which impacted 88,000 transactions annually. By automating just the latter half of the complete ACH process, Osaic improved cycle time by 20% and removed two non-value-added touches, saving employees 127 hours per week.

- **59**: “automate 59 processes”

> Our proof-of-concept was about customer impact, and we delivered 20% improvement on turnaround time out of the gate.
>
> Matt Ham, Vice President of Digital Automation

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 127 hours is printed word for word on the page, near the name of Osaic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Osaic.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Osaic uses Automation Anywhere. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/osaic-automation-anywhere · How we check: https://www.usedby.ai/methodology