# How Osea Malibu uses Gorgias

**75%**: “QA time was reduced by 75%”

As published on [gorgias.com](https://www.gorgias.com/customers/osea-malibu), January 2025. Captured by usedby on 2026-10-08.

- Company: [Osea Malibu](https://www.usedby.ai/companies/osea-malibu.md)
- Tool: [Gorgias](https://www.usedby.ai/tools/gorgias.md)
- Teams: Customer Care

## What the story says

Osea Malibu's Customer Care team uses Gorgias Auto QA to automatically review every support ticket, including those handled by AI Agent, replacing a manual weekly sampling process. It gives daily feedback on issues like tone of voice and macro usage so the manager can coach agents sooner.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Osea Malibu, not ours.

> Instead of spending hours each month selecting, reviewing, and scoring tickets, Sare now relies on Auto QA to perform those tasks. QA time was reduced by 75%, allowing Sare to focus on higher-value tasks like strategic planning and team development.

- **15 minutes**: “15 minutes of weekly QA time vs. over 1 hour”
- **100%**: “100% of tickets QA’d automatically”

> Gorgias Auto QA has become an essential tool for us. It’s not just about saving time—it’s about improving the overall quality of our customer support. I couldn’t imagine going back to the old way.
>
> Sare Sahagun, Customer Care Manager at Osea Malibu

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 75% is printed word for word on the page, near the name of Osea Malibu.
- Checked: the passage quoted above is copied word for word from the page, near the name of Osea Malibu.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Osea Malibu uses Gorgias. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/osea-malibu-gorgias · How we check: https://www.usedby.ai/methodology