# How Otus uses Intercom

**97%** CSAT

As published on [intercom.com](https://www.intercom.com/customers/otus). Captured by usedby on 2026-10-08.

- Company: [Otus](https://www.usedby.ai/companies/otus.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [EdTech & E-learning](https://www.usedby.ai/companies/industry/edtech-e-learning.md)
- Teams: Support, Sales, Client Success

## The use case: how Otus deploys Intercom

Otus, an EdTech platform, uses Intercom as a single platform for customer support, proactive engagement and website sales conversations. It relies on bots, Articles and the Inbox to resolve questions automatically, Product Tours and messages for onboarding and announcements, and the Messenger to connect site visitors with Sales.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Otus, not ours.

> With the help of bots and automation, Otus is resolving 22.2% of its customers questions automatically – and with a CSAT score of 97%, it's evident that customers are happy with the fast, personal service they're receiving.

> Our use of the platform has grown a great deal over the last seven years, allowing us to continue to provide a consistent, great experience across customer support, engagement, and sales.
>
> Samantha Mason, Director of Client Success

Source: [intercom.com](https://www.intercom.com/customers/otus), captured 2026-10-08.

## Intercom users in EdTech & E-learning

- [Outschool](https://www.usedby.ai/companies/outschool.md) — Confirmed
- [Chalkie](https://www.usedby.ai/companies/chalkie.md) — Observed
- [Kajabi](https://www.usedby.ai/companies/kajabi.md) — Observed
- [Teachable](https://www.usedby.ai/companies/teachable.md) — Observed
- [Uplearn](https://www.usedby.ai/companies/uplearn.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 97% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Otus.
- Checked: Otus uses Intercom. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/otus-intercom · How we check: https://www.usedby.ai/methodology