# How Outschool uses Intercom

**91%**: “Outschool used Intercom to reduce FRT by 91% throughout rapid business growth”

As published on [intercom.com](https://www.intercom.com/customers/outschool). Captured by usedby on 2026-10-08.

- Company: [Outschool](https://www.usedby.ai/companies/outschool.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [EdTech & E-learning](https://www.usedby.ai/companies/industry/edtech-e-learning.md)
- Teams: Customer Experience

## What the story says

Outschool uses Intercom as its primary platform for customer engagement and support, handling conversations with routing and ticket assignment rules. It also uses Outbound Messages, Product Tours, and Banners to engage customers.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Outschool, not ours.

> They've created sophisticated ticket assignment and routing rules to ensure they can manage surges in inbound conversation volume efficiently and provide engaging, consistent customer experiences as their business continues to grow.

- **27.5K**: “27.5K monthly conversations”

> I've used Zendesk in the past. Intercom is easy to use, the UI is good and the features are well integrated. It brings our inbound and outbound comms together to give us a holistic view of the customer, which isn't the case with some other platforms.
>
> Tristram Hewitt, Head of Customer Experience at Outschool

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 91% is printed word for word on the page, near the name of Outschool.
- Checked: the passage quoted above is copied word for word from the page, near the name of Outschool.
- Checked: Outschool uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/outschool-intercom · How we check: https://www.usedby.ai/methodology