# How Oversee uses n8n

**50%**: “The company is currently seeing a reduction of 50% in 1st response time on tickets”

As published on [n8n.io](https://n8n.io/case-studies/oversee/). Captured by usedby on 2026-10-07.

- Company: [Oversee](https://www.usedby.ai/companies/oversee.md)
- Tool: [n8n](https://www.usedby.ai/tools/n8n.md)
- Teams: Operations, Data, Development

## What the story says

Oversee uses n8n as a workflow backbone for AI-assisted operations: when a service request arrives, workflows search the case database and assemble technical and operational background into a structured report for the operations team. It also uses n8n to generate internal and external reports that pull data from multiple systems.

Summary written by usedby from the source page, in English. The figures are those of n8n and Oversee, not ours.

> The company is currently seeing a reduction of 50% in 1st response time on tickets, and the goal is to reach 70% reduction by the end of the year.

- **two to three hours**: “In one example shared across the company, Oversee’s CTO demonstrated building reports in two to three hours that used to take two weeks to produce.”

> The minute you understand what it can do, you realize that it’s a revolution. n8n unlocks ambition.
>
> Ami Goldenberg, CTO and Co-founder, Oversee

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is printed word for word on the page, near the name of Oversee.
- Checked: the passage quoted above is copied word for word from the page, near the name of Oversee.
- Checked: each number in our summary is printed on the page.
- Checked: Oversee uses n8n. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/oversee-n8n · How we check: https://www.usedby.ai/methodology