# How Palo Alto Networks uses Zapier

**$150,000**: “One FTE eliminated — $150,000/year in savings.”

As published on [zapier.com](https://zapier.com/customer-stories/palo-alto-networks). Captured by usedby on 2026-10-04.

- Company: [Palo Alto Networks](https://www.usedby.ai/companies/palo-alto-networks.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: Solutions Architecture

## What the story says

A Solutions Architecture employee built AI Zap workflows connected to Slack that interpret plain-language requests for Prisma Browser demos, provision accounts across multiple systems, assign licenses, and route access approvals back to the channel. The workflows replaced manual demo provisioning and were later migrated to Azure for production as usage grew.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Palo Alto Networks, not ours.

> Employees type requests in plain language; the workflows interpret intent, provision accounts across multiple systems, assign licenses, and route interactive access approvals back to the channel.

- **3,000+**: “3,000+ internal users served.”
- **20%**: “Stas A/B tested reply styles — personalized bot responses cut follow-up questions by 20%.”

> We’re literally saving one FTE for the company. So it’s $150,000 a year, pretax.
>
> Stas Bilder, Solutions Architect, Prisma Browser

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure $150,000 is printed word for word on the page, near the name of Palo Alto Networks.
- Checked: the passage quoted above is copied word for word from the page, near the name of Palo Alto Networks.
- Checked: Palo Alto Networks uses Zapier. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/palo-alto-networks-zapier · How we check: https://www.usedby.ai/methodology