# How PapayaPay uses Maven

**50%**: “50% reduction in cost per ticket”

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/papaya), May 2025. Captured by usedby on 2026-10-05.

- Company: [PapayaPay](https://www.usedby.ai/companies/papayapay.md)
- Tool: [Maven](https://www.usedby.ai/tools/maven.md)
- Teams: Customer Support, Operations

## What the story says

Papaya Pay deployed Maven's AI agent on its in-app chat channel to answer customer support inquiries such as account setup issues and transaction errors, using the company's support documentation and FAQs. The team also uses Maven's dashboards to monitor the agent's performance and customer sentiment.

Summary written by usedby from the source page, in English. The figures are those of Maven and PapayaPay, not ours.

> Outsourcing inquiries to their AI agent has cut our cost per ticket in half.

- **90%**: “90% of inquiries answered autonomously via chat”
- **70%**: “70% first contact resolution rate”
- **50 hours**: “50 hours saved per week on support tasks”

> Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
>
> Jeff Ho, VP of Operations

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 50% is printed word for word on the page, near the name of PapayaPay.
- Checked: the passage quoted above is copied word for word from the page, near the name of PapayaPay.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: PapayaPay uses Maven. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/papaya-pay-maven · How we check: https://www.usedby.ai/methodology