# How Pastreez uses Tidio

**70%**: “70% conversion rate on customer inquiries through Tidio chat”

As published on [tidio.com](https://www.tidio.com/customers/pastreez/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Pastreez](https://www.usedby.ai/companies/pastreez.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Customer since (as the page says): In 2018, Anthony selected Tidio after evaluating live chat options.

## What the story says

Pastreez, an online French macaron bakery, uses Tidio chat on its Shopify site to handle customer inquiries and capture leads. A delayed automated message shares the co-founder's phone number when he does not respond, and the chat also supports custom corporate orders.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Pastreez, not ours.

> French macaron startup Pastreez used Tidio’s chat system to secure corporate partnerships with Netflix, Google, Visa, and Snapchat while converting 70% of chat inquiries into orders.

> The delayed message after 1 minute, if I'm not on the computer doing something else, Tidio will be triggering a message with my phone number and people can text me right away.
>
> Anthony Rosemond, Co-founder of Pastreez

Source: [tidio.com](https://www.tidio.com/customers/pastreez/), captured 2026-10-03.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 70% is printed word for word on the page, near the name of Pastreez.
- Checked: the passage quoted above is copied word for word from the page, near the name of Pastreez.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Pastreez uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/pastreez-tidio · How we check: https://www.usedby.ai/methodology