# How Patagonia uses Talkdesk

As published on [talkdesk.com](https://www.talkdesk.com/customers/patagonia/). Captured by usedby on 2026-10-04.

- Company: [Patagonia](https://www.usedby.ai/companies/patagonia.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: CX Operations, Training, IT

## What the story says

Patagonia implemented Talkdesk CX Cloud for its customer service and support operations, alongside a migration to Salesforce, to improve reliability and consistency across systems. The 300+ member CX team was trained on the platform.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Patagonia, not ours.

> To improve reliability and create consistency across systems, Patagonia turned to Talkdesk. The Talkdesk CX Cloud implementation happened alongside a migration to Salesforce, and the projects required a partnership between Stoner, Patagonia’s training, IT teams and Talkdesk support.

> One of the things that’s wonderful about Talkdesk is that they’re very responsive. When we submit a ticket or report a service issue, they respond quickly.
>
> Mari Stoner, Senior Manager, CX Operations

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the passage quoted above is copied word for word from the page, near the name of Patagonia.
- Checked: each number in our summary is printed on the page.
- Checked: Patagonia uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/patagonia-talkdesk · How we check: https://www.usedby.ai/methodology