# How Paysend uses DeepL

**5 to 4.5 hours**: “Average full-resolution time for messaging has decreased from 5 to 4.5 hours”

As published on [deepl.com](https://www.deepl.com/en/customer-stories/paysend), April 2025. Captured by usedby on 2026-10-07.

- Company: [Paysend](https://www.usedby.ai/companies/paysend.md)
- Tool: [DeepL](https://www.usedby.ai/tools/deepl.md)
- Teams: Customer Support

## What the story says

Paysend's customer support agents use DeepL inside Zendesk to translate chat and messaging conversations with customers in many languages. A shared company-wide glossary keeps key terms translated consistently, including for agents who are not fully proficient in the language they are writing in.

Summary written by usedby from the source page, in English. The figures are those of DeepL and Paysend, not ours.

> Average full-resolution time for messaging has decreased from 5 to 4.5 hours

- **10%**: “Customer satisfaction saw an impressive 10% increase in a single quarter”

> Overall, the customer success experience has really improved for us with DeepL.
>
> Svetlana Yumaguzina, Head of Customer Support at Paysend

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 5 to 4.5 hours is printed word for word on the page, near the name of Paysend.
- Checked: the passage quoted above is copied word for word from the page, near the name of Paysend.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Paysend uses DeepL. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/paysend-deepl · How we check: https://www.usedby.ai/methodology