# How PayShepherd uses Intercom

**40%**: “40% reduction in response times”

As published on [intercom.com](https://www.intercom.com/customers/payshepherd). Captured by usedby on 2026-10-08.

- Company: [PayShepherd](https://www.usedby.ai/companies/payshepherd.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Support

## What the story says

PayShepherd replaced Jira Service Management with Intercom for live chat, ticketing, a help center and chatbot, and workflow automation to handle support for its growing customer base. The team uses it to route conversations, automate routine tasks, and track support metrics through reporting dashboards.

Summary written by usedby from the source page, in English. The figures are those of Intercom and PayShepherd, not ours.

> After a successful implementation, PayShepherd saw remarkable improvements across their support metrics, such as:

- **30%**: “30% of routine support tasks handled by workflow automations”
- **15%**: “15% improvement in operational efficiency”
- **20%**: “20% increase in help center engagement”
- **30%**: “30% decrease in duplicate tickets”

> Intercom gives us the tools to deliver personalized, scalable support to our rapidly growing customer base,
>
> Steve Tondé, Support Desk Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 40% is printed word for word on the page, near the name of PayShepherd.
- Checked: the passage quoted above is copied word for word from the page, near the name of PayShepherd.
- Checked: PayShepherd uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/payshepherd-intercom · How we check: https://www.usedby.ai/methodology