# How Peak Demand uses Synthflow

**+80%**: “+80% Faster Data Submission”

As published on [synthflow.ai](https://synthflow.ai/customer-stories/data-collection). Captured by usedby on 2026-10-05.

- Company: [Peak Demand](https://www.usedby.ai/companies/peak-demand.md)
- Tool: [Synthflow](https://www.usedby.ai/tools/synthflow.md)

## What the story says

Peak Demand, a digital agency serving public sector and transit organizations, uses Synthflow voice AI agents to answer inbound calls for a Canadian transit provider. The agents capture residents' service requests conversationally and fill in and submit the forms in the service request platform, replacing online forms.

Summary written by usedby from the source page, in English. The figures are those of Synthflow and Peak Demand, not ours.

> Residents complete requests by phone in 2 minutes instead of 8–10 minutes.

- **100%**: “100% Automated Data Collection”
- **0%**: “0% Missed Calls After Hours”
- **3**: “3 New Voice Agents”

> Our transit service client is highly satisfied with the implementation of their new voice agent and service request automation.
>
> Alex Lecky, Founder of Peak Demand

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure +80% is printed word for word on the page, near the name of Peak Demand.
- Checked: the passage quoted above is copied word for word from the page, near the name of Peak Demand.
- Checked: Peak Demand uses Synthflow. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/peak-demand-synthflow · How we check: https://www.usedby.ai/methodology