# How Pebl uses DevRev

**350+**: “Enabled 350+ users to support their global customer base”

As published on [devrev.ai](https://devrev.ai/customers/pebl), October 2024. Captured by usedby on 2026-10-24.

- Company: [Pebl](https://www.usedby.ai/companies/pebl.md)
- Tool: [DevRev](https://www.usedby.ai/tools/devrev.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: Customer Support
- Customer since (as the page says): In the summer of 2024, Pebl migrated to DevRev

## The use case: how Pebl deploys DevRev

Pebl moved its global customer support operations from a previous vendor to DevRev, migrating historical tickets and macros. It uses DevRev for automatic ticket assignment to support groups, SLA management, and reporting, replacing manual spreadsheet tracking.

Summary written by usedby from the source page, in English. The figures are those of DevRev and Pebl, not ours.

> The migration to DevRev allowed Pebl to automatically assign tickets to support groups for the first time. As a result, the team has brought First Response SLA achievement and Full Resolution SLA achievement up to near-perfect scores

- **600**: “Effortlessly migrated 600 macros from Zendesk using the AirSync feature”
- **900k**: “Migrated 900k tickets using AirSync”

> The implementation went really well. It was an ambitious project with high operational complexity on a short timeline - and we successfully delivered against our goals.
>
> Vishnu Ravikumar, Vice President of Strategy and Planning

Source: [devrev.ai](https://devrev.ai/customers/pebl), captured 2026-10-02.

## DevRev users in HR & Recruiting

- [Phenom](https://www.usedby.ai/companies/phenom.md) — Confirmed
- [Skedulo](https://www.usedby.ai/companies/skedulo.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 350+ is printed word for word on the page, near the name of Pebl.
- Checked: the passage quoted above is copied word for word from the page, near the name of Pebl.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Pebl uses DevRev. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/pebl-transforms-worldwide-operations-with-devrev · How we check: https://www.usedby.ai/methodology