# How Peppermill Resort Spa Casino uses PolyAI

**187%**: “generating an impressive 187% return on investment on labor cost savings alone”

As published on [poly.ai](https://poly.ai/customers/how-peppermill-resort-spa-casino-achieved-187-roi-on-labor-cost-savings-with-polyai), July 2025. Captured by usedby on 2026-10-08.

- Company: [Peppermill Resort Spa Casino](https://www.usedby.ai/companies/peppermill-resort-spa-casino.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Teams: Housekeeping, Contact center

## What the story says

Peppermill uses a PolyAI voice agent to answer guest calls, handle FAQs, confirm or cancel room reservations, and log housekeeping requests through an integration with HotSOS. It scales with demand so the resort avoids hiring extra staff for peak season.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Peppermill Resort Spa Casino, not ours.

> Guests are able to successfully self-serve numerous requests including room confirmations and cancellations, FAQs and housekeeping, generating an impressive 187% return on investment on labor cost savings alone.

- **92%**: “Additionally, by deploying PolyAI, Peppermill Resort Spa Casino have reduced contact center call rates by 92%.”

> We’ve been incredibly impressed with the AI-powered voice assistants developed by PolyAI. Their ability to understand natural language, even when customers aren’t speaking perfectly clearly, is truly remarkable
>
> Patrick Flynn, Director of Sales, Peppermill Resort Spa Casino

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 187% is printed word for word on the page, near the name of Peppermill Resort Spa Casino.
- Checked: the passage quoted above is copied word for word from the page, near the name of Peppermill Resort Spa Casino.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Peppermill Resort Spa Casino uses PolyAI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/peppermill-resort-spa-casino-polyai · How we check: https://www.usedby.ai/methodology