# How Personify Health uses Observe Ai

**100%**: “With 100% QA coverage—up from just 2%”

As published on [observe.ai](https://www.observe.ai/customers/personify-health). Captured by usedby on 2026-10-05.

- Company: [Personify Health](https://www.usedby.ai/companies/personify-health.md)
- Tool: [Observe Ai](https://www.usedby.ai/tools/observe-ai.md)
- Teams: Member Services, Contact Center

## What the story says

Personify Health uses Observe.AI to analyze all of its contact center calls instead of auditing a small sample. This gives visibility into hold time, dead air, and call drivers, which informs coaching, operations, and product decisions.

Summary written by usedby from the source page, in English. The figures are those of Observe Ai and Personify Health, not ours.

> With Observe.AI, Personify analyzes 100% of calls, uncovering insights on hold times, dead air, and call drivers. They now go beyond basic QA to reveal deeper reasons for contact—fueling better coaching, planning, and product decisions with AI.

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 100% is printed word for word on the page, near the name of Personify Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Personify Health.
- Checked: Personify Health uses Observe Ai. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/personify-health-observe-ai · How we check: https://www.usedby.ai/methodology