# How Petlibro uses Yuma

**79%**: “Since implementing Yuma AI, Petlibro has fully automated 79% of all support tickets.”

As published on [yuma.ai](https://yuma.ai/case-studies/how-petlibro-achieved-49-automation-and-saves-20-annually-with-yuma-ai), June 2025. Captured by usedby on 2026-10-05.

- Company: [Petlibro](https://www.usedby.ai/companies/petlibro.md)
- Tool: [Yuma](https://www.usedby.ai/tools/yuma.md)
- Teams: Customer Support
- Customer since (as the page says): Petlibro partnered with Yuma AI in February 2024.

## What the story says

Petlibro, a pet feeder and water fountain brand, uses Yuma AI to automatically handle customer support tickets such as product troubleshooting, product inquiries, order tracking and subscription changes. It also uses Yuma's AutoPilot, Time Savers and a Recharge integration to automate actions in external services.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Petlibro, not ours.

> Since implementing Yuma AI, Petlibro has fully automated 79% of all support tickets. This has led to faster resolutions and a happier support team.

- **20%**: “That's about 20% reduction in support costs in under six months.”
- **30%**: “With AI, the company has reduced their full-resolution-time by 30%.”

> I have tested several AI solutions but Yuma beats them all in accuracy and capabilities. I love how much control the AutoPilot feature allows you when building automations.
>
> April Tang, Customer Support Supervisor at Petlibro

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 79% is printed word for word on the page, near the name of Petlibro.
- Checked: the passage quoted above is copied word for word from the page, near the name of Petlibro.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Petlibro uses Yuma. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/petlibro-yuma · How we check: https://www.usedby.ai/methodology