# How PetSmart uses Algolia

**5-7%**: “Web conversion rates saw a lift of 5-7% with Algolia implemented vs. the previous search provider.”

As published on [algolia.com](https://www.algolia.com/customers/PetSmart). Captured by usedby on 2026-11-07.

- Company: [PetSmart](https://www.usedby.ai/companies/petsmart.md)
- Tool: [Algolia](https://www.usedby.ai/tools/algolia.md)
- Industry: [Retail](https://www.usedby.ai/companies/industry/retail-offline-omnichannel.md)
- Teams: Digital, Technology E-Commerce

## The use case: how PetSmart deploys Algolia

PetSmart uses Algolia to power search and browsing across its website, mobile app and other digital channels on a headless commerce platform. Algolia also supports inventory-aware Shop-by-Store search so customers can see in-store availability for Buy Online, Pick Up In-Store.

Summary written by usedby from the source page, in English. The figures are those of Algolia and PetSmart, not ours.

> Product view rates increased by 700 basis points post-Algolia launch. Revenue per session grew for search for browse. Web conversion rates saw a lift of 5-7% with Algolia implemented vs. the previous search provider.

- **700 basis points**: “Product view rates increased by 700 basis points post-Algolia launch.”
- **2%**: “In A/B testing of Dynamic Re-ranking on its mobile app platforms, the company saw an uptick of 2% in cart additions.”

> Algolia has been a game-changer for us! Since going live, product views have jumped by 700 basis points, and web conversion has increased by 5-7%. Algolia's speed and relevance have completely transformed the customer experience.
>
> Shana Seubert, Vice President, Digital Customer Strategy & User Experience

Source: [algolia.com](https://www.algolia.com/customers/PetSmart), captured 2026-11-07.

## Other AI tools used by PetSmart

- [Hightouch](https://www.usedby.ai/tools/hightouch.md) — Observed

## Algolia users in Retail

- [JD Sports](https://www.usedby.ai/companies/jd-sports.md) — Confirmed
- [Leroy Merlin](https://www.usedby.ai/companies/leroy-merlin.md) — Confirmed
- [Shoe Carnival](https://www.usedby.ai/companies/shoe-carnival.md) — Confirmed
- [Bike Totaal](https://www.usedby.ai/companies/bike-totaal.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-07.

- Checked: the figure 5-7% is printed word for word on the page, near the name of PetSmart.
- Checked: the passage quoted above is copied word for word from the page, near the name of PetSmart.
- Checked: PetSmart uses Algolia. Confirmed line. Latest check across sources: 2026-11-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/petsmart-algolia · How we check: https://www.usedby.ai/methodology