# How Phenom uses DevRev

**30%**: “Slashed mean time to resolution by 30%”

As published on [devrev.ai](https://devrev.ai/customers/phenom), October 2024. Captured by usedby on 2026-10-24.

- Company: [Phenom](https://www.usedby.ai/companies/phenom.md)
- Tool: [DevRev](https://www.usedby.ai/tools/devrev.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: L2 support, Engineering, Development
- Customer since (as the page says): In the summer of 2024, the Phenom team adopted DevRev.

## The use case: how Phenom deploys DevRev

Phenom uses DevRev to sync tickets and issues in real time across its support and engineering tools, so L1 and L2 support and development teams share complete customer context in one place. It also uses CX Agents for customer self-service and a two-way sync with Jira to keep product development aligned with customer needs.

Summary written by usedby from the source page, in English. The figures are those of DevRev and Phenom, not ours.

> Phenom's adoption of Computer by DevRev has significantly improved support operations by allowing L1 and L2 teams to collaborate within the same tool, leading to a 30% decrease in ticket resolution time and a 29% decrease in time to close tickets.

- **29%**: “Decreased average days to ticket closure by 29%”

## DevRev users in HR & Recruiting

- [Pebl](https://www.usedby.ai/companies/pebl.md) — Confirmed
- [Skedulo](https://www.usedby.ai/companies/skedulo.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 30% is printed word for word on the page, near the name of Phenom.
- Checked: the passage quoted above is copied word for word from the page, near the name of Phenom.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Phenom uses DevRev. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/phenom-transforms-talent-experience-with-streamlin · How we check: https://www.usedby.ai/methodology